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Solutions Manager - Customer Solutions

Fully Remote

Added
13 days ago
Location
Type
Full-time
Salary
Not Specified

Are you an experienced, technically minded Solutions Manager who wants to transform companies around the world with technology?

Well, this might just be the job for you!

ABOUT US

Sand Technologies is a fast-growing, technology services company with clients across four continents.  The team within Sand has over 200+ scientists and engineers based in South Africa, Romania, the UK and the US who work in the Utilities, Telco, Healthcare, Insurance and Investment sectors. 

We believe that enterprises can fundamentally improve the way they run their businesses by leveraging the wealth of data they have access to. We build industrial-grade AI and software applications, supported by digital twin platforms and digital skills transformation, to ensure our applications deliver value. 

We’ve built over 20 industrial AI Solutions that are in active use by our clients today. These applications have fundamentally changed the way our customers run their operations. We have won multiple awards for the work we’ve done - including Water Productivity App of the Year and UK Data Science Project of the Year (2021).

Our teams work at the cutting edge of AI technology, with an inquisitive and collaborative mindset, doing meaningful work to impact the world … that you can be proud to tell your kids about.

THE WIDER SAND GROUP

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, Sand’s overall mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. 

We have investment backing, and plan to become a multi-billion dollar global technology services provider that employs over 100k employees across the globe.

Within the Sand ecosystem there are two key brands:

  • With ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries. 
  • Through Sand Technologies we support enterprises and  scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. 

With expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we providing unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE ROLE

This role will:

  • Work with Sales and Domain Managing Directors to drive  pre-sales activities for AI/ML opportunities - scoping, consulting, discovery, and POC development -  securing initial engagements with new clients in emerging domains and expand opportunities with existing clients
  • Ensure the successful delivery of AI and digital transformation projects, managing end-to-end processes from conception to completion. This includes orchestrating project teams, managing timelines and budgets, and maintaining the highest standards of quality and client satisfaction.
  • Engage with with other stakeholders within Sand Technologies (e.g., marketing, product development, fulfillment, etc.) to help us execute on our growth strategy 

SPECIFIC DELIVERY KEY RESPONSIBILITIES

  • Engage early to build deep understanding of what Sand Technologies does and help define its value proposition in the market, based on client feedback..
  • Own and oversee the end-to-end delivery of proof of concept / innovation programs, ensuring they meet our high standards of excellence and deliver substantial value to our clients. Your responsibilities will include orchestrating project teams, managing resources, and leading initiatives that drive innovation and efficiency.
  • A key aspect of the role will be to identify key opportunities for Sand Technologies to deliver value with solutions and products that enable client strategic, business and regulatory outcomes to be achieved.
  • Support the Customer Solutions team with sustainable positioning for business over the long term using consultative skills to secure engagements with each account.
  • Proactively network to establish relationships with key customers and to develop key networking avenues to generate new business opportunities.
  • Draw out bespoke needs, shaping solutions along with proofs that build on and demonstrate our industry leading expertise in data science, AI and enable wider product development and deployment.
  • Work with Domain Managing Directors and the Product Function, to develop products and pricing strategies that support our scaling and growth plans. Provide industry or market intelligence/insight regarding competitive offerings, prospect needs and generate product development ideas.
  • Support account delivery teams and leaders with people development and succession to ensure sustained account growth.
  • Manage relevant account information within our customer information repository / Customer Relationship Management system.

WHAT ARE WE LOOKING FOR AS AN IDEAL CANDIDATE?

QUALIFICATIONS

  • Minimum 8 years experience ideally working  in consulting / Professional Services across regulated business sectors (utilities, telco, oil & gas, energy, infrastructure, etc) and demonstrable experience building trusted senior level relationships within client accounts that delivered valued business propositions and outcomes. 
  • Minimum Bachelor’s degree in Computer Science, Engineering, Math, Science,  Economics or related field; MBA or Masters degree a plus (but not required)
  • Experience of working with new ventures or businesses scaling environments preferable

KEY SKILLS

  • Consultative selling skills ideally in targeted domains, digital transformation consulting, product management or technology service proposition business development experience.
  • It would be desirable for the candidate to have data, software and AI experience or interest to acquire sufficient experience to enable the understanding of the business, as well as the ability to adapt product and service offerings based on sector trends, regulatory environment and legislative changes 
  • Demonstrated an ability to own and manage the end-to-end delivery of large programs, showcasing exceptional leadership and project management skills.
  • Proven capability to drive new sales and grow accounts, with a strategic approach to business development and a keen understanding of market dynamics.

These skills are critical to our mission of transforming companies with AI technology and achieving substantial growth in our target strategic accounts

KEY COMPETENCIES

  • Self-starter, curious, drive to make things happen, great communicator, problem solver, ability to build strong relationships with senior stakeholders and quickly define strategic challenges and solutions to address.
  • Remote role based in the mainland US, with Houston as the base location.  Candidate should be willing and able to travel to meet clients on-site
This employer gathers applications via their own applicant tracking system.
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