About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a

Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

We are looking for a Client Success Associate to join our Content & Creators team!

Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving creator economy and social commerce space.

As a Client Success Associate, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

What you'll be doing

Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, including our creator management and social scheduling tools, social and on-site experiences, content generation, etc.

Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)

Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results

Help key stakeholders understand the value they are receiving from Bazaarvoice

Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes

Promote new feature adoption to enhance client satisfaction and program performance

Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions

Observe and track trends across portfolio to develop best practices

Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (IG, TikTok, Pinterest, etc.)

Who you are

Positive, self-starter attitude with a knack for creative problem solving

Customer-centric - you keep the best interest of clients in everything you do

Social media obsessedExceptional communication skills (oral and written)

Skillful in time management, organization, and prioritization

Sufficient in meeting deadlines and expectations with minimal supervision

Fire in the belly – we hire people who bring passion to their work and their team

Bachelor’s Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred

Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determiningcompensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean thatcompensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additionalcompensation incentives including an annual bonus and other great benefits.Your recruiter can share more about the salary ranges and totalcompensation package during the hiring process. If thiscompensation is somewhere in your ballpark, we encourage you to apply!

Additional Information

#LI-RJI

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & IntegrityBuilds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices.Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Bazaarvoice

Client Success Associate, Content & Creators