Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance -helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you readyto achieve remarkable with us?

About the Team

The Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales. Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers.

About the Role

Clari is seeking a passionate, results-oriented Sr. Customer Success Manager (“CSM”) to join our enterprise team. At Clari, our mission is to transform our clients’ revenue operations to be connected, efficient, and predictable - and our Customer Success team sits at the heart of this goal. As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey. Come be a vital part of Clari’s “one with customers” continued success!

This is a fully remote opportunity but is preferred to be worked from the Eastern time zone.

Responsibilities

Advise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trends

Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle

Build strong customer relationships by maintaining high levels of adoption and engagement

Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams

Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability

Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)

Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)

Help resolve customer issues, requiring technical knowledge of the Clari platform

Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests

Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven

Drive customer advocacy in the form of references, referrals, and case studies

Contribute towards a strong, collaborative team environment

Manage multiple priorities while maintaining strict attention to details

Qualifications

5+ years experience in B2B SaaS Customer Success roles

Experience with Revenue Operations and Salesforce preferred

Verifiable track record of customer retention and growth by driving adoption, engagement, and experience

Aptitude for learning software and staying current on industry best practices

Ability to explain complex data relationships and technical issues in non-technical terms

Comfortable learning in a dynamic, fast-paced environment

Consistent diplomacy and poise while working through customer issues and escalations

Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Perks and Benefits @ Clari

Remote-first with opportunities to work and celebrate in person

Medical, dental, vision, short & long-term disability, Life insurance, and EAP

Mental health support provided by Modern Health

Pre-IPO stock options

Well being and professional development funds

Retirement 401(k) plan

100% paid parental leave, plus fertility and family planning support provided by Maven

Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays

Focus on culture: Charitable giving match, plus in-person and virtual events

It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.

The total target cash range for this position is $123,000 to $185,000. Total target cash includes base salary and a target incentive. The total direct compensation package for this position may include stock options, benefits, stipends, perks and/or other applicable incentives.

Additional Information

#BI-Remote

#LI-Remote

You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We’d love to have you join us on our journey to remarkable!

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.

Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Clari

Senior Customer Success Manager - Remote