About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will do
As a full-time Virtual Registered Nurse, you will play an essential role in our virtual day-to-day operations for our national virtual primary care practice. You will work closely with the clinical and operations teams, contributing to a meaningful workplace and clinical experience. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a "no task is too big or small" attitude. Our Virtual Care Team consists of Medical Assistants, Registered Nurses, Medical Providers, and Operational Leads. As a member of that Care Team, you will assist with virtual triage, patient navigation and coordination, Care Team / Panel Support (engagement and management), and health education.
This is a virtual only role with expected hours of availability being between 8am - 9pm EST. In this position you will report to the Director of Virtual Care Operations and work collaboratively with Medical Providers and the Virtual Central Support Team. Be ready to adapt to and thrive in a fast-paced, innovative, tech forward environment that always puts the patient first!
What success looks like
Master the Eden Health care model and ecosystem, fostering strong and lasting patient relationships.
Adhere to and uphold Eden Health and Clinical Care standard operating procedures, workflows, and service philosophy. Maintain clinical etiquette, acumen, and professionalism.
Work collaboratively with peers, clinicians, and operations leadership to provide exceptional clinical, operational, and administrative longitudinal primary care
Maintain an interactive relationship with key stakeholders on the virtual clinical careteam
Creating a 5-star patient experience by conducting pre-, post-, peri-patient outreach, facilitating referrals, retrieving external medical records, following up with labs and patients on results, and maintaining an accurate and up-to-date EMR.
Consistently adhere to and demonstrate knowledge of HIPAA, OSHA policy, and AAMA regulations and guidelines. Essential Responsibilities
Triage initial patient contact, collect vital patient health history, assist in completing charts using various data sources and clinical tools ensuring clear, concise, evidence-based rationales have been provided
Manage care for certain high-risk/complex patients including post hospital discharge medication reconciliation and transitions of care.
Assist patients with scheduling appointments, updating insurance records, check-in/out processes, and completion of consents and intake forms
Perform standard Registered Nurses clinical competencies, including:
Ability to perform virtual Nurse visits following standard documentation and billing guidelines including the execution of standing orders
Reviews outpatient test results, communicates results with supervising physician/advanced practitioner, and informs patient of test results and clinical impact/plan
Completes prescription refills and insurance prior authorization of medications
Providing patient education on topics such as blood pressure monitoring and glucometer usage
Provide a broad range of medical services translated to a virtual care delivery platform, with some ability for patients to be seen in person by office-based colleagues in certain settings and markets.
Collaborate with other team members to execute on high-quality and innovative team-based primary care including proactive engagement of your patents.
Work with multidisciplinary teams that allow for a holistic approach to health and wellness
Partner with other clinical and operational stakeholders to implement new clinical initiatives to drive value and high quality outcomes for patients
Perform other related duties as required What you will bring
Desire to be part of a fast-paced startup environment, utilizing technology to deliver exceptional clinical experiences and collaborate with providers, virtual dyads, and other registered nurses as part of a cohesive team.
2+ years of in-person or virtual (preferred) Primary Care experience, operations associate, or other clinical-related experiences.
2+ years of customer-facing service experience within a medical clinic or similar setting, including clinical and administrative support.
Experience in maintaining patient records and documentation.
State-mandated licensure required at the time of hire (compact state licensing strongly preferred)
Practical understanding of medical, insurance, and medication terminology, HIPAA policies, medical malpractice, and informed consent
Enthusiasm for delivering excellent customer service and providing five-star patient experiences.
Excellent verbal and written communication (chat, email, and verbal-based), attention to detail, and sense of urgency
Proficiency with modern EMRs (Apple and iOS hardware and operating systems, and familiarity with Google suite
Ability to work shifts between the hours of 8am - 9pm EST, Monday - Friday
Multi-lingual (preferred)
The base salary range for this role is $75,600 - $84,000 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits.
This position is salaried, non-exempt with overtime pay eligibility.
Additional Information
While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate fromedenhealth.comemail addresses (e.g.jsmith@edenhealth.com).All Eden Health interviews are conducted via Zoom or Google Meet meetings.Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at:security@edenhealth.com.
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