Senior Community Manager

85% of our customers at Jane come through referrals, and community, even before it became a formal program at Jane, has always been a huge part of maintaining our word-of-mouth growth.

To enable us to continue to grow and delight our community, we're on the lookout for a Senior Community Manager who can not only help fuel this organic growth but also create the go-to community destination for health and wellness professionals to support one another in opening, running, and growing their businesses…and also learning about Jane!

As Jane’s Senior Community Manager, you’ll work closely with Jane’s Director of Community, our Community Manager, and the rest of the Community Team to help build, grow, and nurture our thriving community of over 13,000 practitioners, clinic owners, staff members, and health and wellness professionals. We have big community goals for 2024, and this role is an integral part of helping us achieve them.

You’ll love this role if you’re a builder and problem solver who enjoys wearing many hats and is excited by the idea of joining a passionate team committed to creating a delightful, helpful, and unique community experience. You have deep empathy for Jane’s mission of helping the helpers and are excited to bring it to life within our community and across our community programs and initiatives.

Working in concert with the rest of the community team, you’ll also collaborate on projects across our other community pillars, including social media, education, content, and events, to bring the best and most cohesive community experience to our community members, regardless of where they connect with Jane. You’ll also collaborate cross-functionally with the wider Marketing Department to support aspects of our Ambassador Program, Tradeshow and Events Program, and Partnership Program as needed, as well as work closely with all teams at Jane to ensure community feedback and input is shared internally and community feedback loops are closed.

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Ourvaluesalso provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of themhere. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.

We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of