At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

Position Summary:

NOC Engineer

Roles and Responsibilities:

Critical to quality parameters -

•Administer and support Office 365 policies and groups.

•Good written and verbal communication skills

•Open for 24x7 working environment

•Troubleshoot and resolve issues with user access to Microsoft 365 services

Qualification and Experience:

•Bachelor's degree in Computer Science or related field preferred

• Relevant Previous Experience: 1-2 years

Technical Prerequisite

•Administer and support Office 365 policies and groups.

•Extensive knowledge configuring inbound/outbound Mail flow topologies and SMTP relay

•Sound knowledge of Microsoft 365 licensing plans.

•Troubleshoot and resolve issues with user access to Microsoft 365 services.

•Strong understanding of Microsoft 365 service structure and core features.

•In-depth Experience with SMTP Relaying mechanism and protocol

•Experience with Proofpoint a Plus

•O365 Certification a plus

•Sound knowledge of Microsoft Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and related Office 365 Admin Centers.

Behavioral Skills:

•Ability to work under pressure, with minimum supervision and a good level of proactiveness

•Self-driven and motivated to learn

•Ability to work flexible hours

•Good communication skills

Area of Responsibilities:

•Provide technical support to L2 and above issues also able to handle escalated issue

•Experience analyzing, troubleshooting, and providing solutions for technical issues

•Be a key contributor on the Production Support

Additional Information

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.

You must ensure compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation.