For job seekers
For companies
Kraken is the technology tentacle of the Octopus Energy Group.
Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!
We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
You will be the Kraken contact for all ongoing development and technical requests for Octopus Energy Germany - working on a day to day basis to set them up for success and manage feature requests that are received. You will be managing the in-life client relationship, triaging issues, managing roles and permissions, tracking and updating on progress, explaining blockers, delays and changes in direction to client’s operational teams.
You will be responsible for imparting the knowledge of how Kraken works and up-skilling the client’s ops team to become experts on Kraken. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers to request development needs and act as a link to the client.
What will you be doing?
You will be part of a team of client support leads supporting Octopus Energy Spain, Octopus Energy Germany, Octopus Energy France and Octopus Energy Italy.
Over time, this role may evolve to cover other clients and regions that are associated with our other clients like France, Spain, Portugal, Germany or Greece.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
Key Skills that are needed:
Experience/Qualifications needed:
Our Benefits:
We would prefer someone who can work in our Spain (Valencia) office but will consider remote candidates (warning: the bar is much higher). You do need to be able to work in Spain/EU without a VISA though.
Above all, we’re looking for someone who thrives on providing alternative opinions, challenging those around them and being challenged.
Apply for this position
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!