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About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.
Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Recurly is dedicated to helping subscription businesses succeed by providing an extremely flexible and developer-friendly SaaS billing application.
The Customer team is looking for an experienced Technical Support leader to shape the evolving customer experience and support strategies. We are looking for someone that brings the right blend of customer focus and execution skills to enhance our overall program. The Director of Technical Support drives and manages Recurly’s global technical support activities, by ensuring all service levels are met or exceeded, and initiates new or enhanced processes to improve productivity and the overall customer experience. We are looking for an ambitious, self-starter who is accountable for determining and implementing the strategy and positioning us for future growth and success. Driving excellence in customer support is always measurable and this role will own the overall KPIs for the department.
Responsibilities Include
Requirements
Additional Information
Benefits & Compensation:
As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.
Other perks may include:
401(k) Retirement Plan and company match
Company equity
Flex Time Off
Company Events
Training/Development
Tuition reimbursement
Commuter benefits
Volunteer opportunities
Monthly internet stipend
The anticipated salary range for this position is $160,000 - 190,000 + bonus. Compensation offered will depend upon job-related factors including relevant experience, & skills.
Application Deadline Date: 05/03/2024
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at[email protected]
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