About Turing
Based in Palo Alto, California, Turing is the world’s first AI-powered tech services company. It has reimagined tech services from the ground up with AI by offering AI-vetted and matched talent, AI-accelerated development, and access to AI transformation experts who have built many of the most iconic Silicon Valley companies.
Founded in 2018, the company has experienced tremendous growth with three million global developers on its Talent Cloud and 900+ clients. Turing has received numerous awards, including Forbes’s 2022 “One of America’s Best Startup Employers,” being ranked #1 in The Information’s 2021 Annual List of most promising B2B Companies and Fast Company’s “Annual List of the World’s Most Innovative Companies.”
The company’s leadership team comprises both AI technologists from leading organizations including Meta, Google, Microsoft, Apple, Amazon, Twitter, Stanford, Caltech, MIT as well as tech consulting veterans from Accenture, Cognizant, Capgemini, McKinsey, Bain, and more.
About the Role & Responsibilities:
- Lead and manage cross-functional Global teams (100+ members)
- Collaborate with cross-functional teams ensuring service needs are fully covered
- Accountable for the overall client and project management
- Develop and grow client relationships by acting as a single point of contact and resolve any client issues
- Oversee and manage the quality of project delivery to ensure client satisfaction by prioritizing and managing client expectations to successful delivery of software development
- Effectively identify, raise, diagnose, and solve for any risks that impact the project
- Analyze patterns and trends in data and help drive continuous process improvements
- Execute effective governance with client operations stakeholders, internal leadership and delivery teams
- Solve operational escalations from Clients and Team, front end with Clients’ customers on operational issues
- Conduct interviews and make hiring decisions for the team
- Design, develop and present metrics, reports and analyses to measure operational performance and related business outcomes
- Direct mapping as is processes, create to be processes to deliver productivity, efficiency and quality improvements.
- Collaborate with senior management on client account management and growth
- Provide support to Team Leads, Program Managers, Scrum Masters to effectively run the engagements
Qualifications:
- 15+ years of overall experience in the field of Application service delivery in any of these industries is preferred
- Healthcare
- FS/ Insurance
- Manufacturing
- Tech Software
- Tech Unicorns
- Professional experience in large scale solution delivery projects, preferable from consulting background
- Strong technical background, preferably to have prior early experience in system development such as Java/C# .NET/DevOps/mobile, etc
- Excellent leadership and senior stakeholder management skills
- Excellent communication skills
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
- Full-time remote opportunity
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.For applicants from the European Union, please review Turing's GDPR notice here.
