Vibrent Healthis an innovative B2B2C SaaS-based mobile health technology company offering enterprise solutions. Our products enable research and clinical trial professionals throughout the U.S. in designing and managing large research projects and clinical trials for significant numbers of participants contributing through web and mobile applications.

We are seeking an Implementation Project Manager to join our Project Management Office (PMO) Team. Our Project Managers play a crucial role in ensuring the successful deployment and adoption of our SaaS solutions. You will be responsible for leading the implementation process from initiation to completion, working closely with our clients, internal teams, and third-party vendors to deliver high-quality solutions on time and within budget. You will manage all phases of these initiatives including ensuring that detailed requirements are documented, and all functional and delivery teams are staffed and on schedule for delivery. You will develop an overall initiative project milestones and deliverables plan, and it will be your responsibility to manage issues and risks while maintaining an integrated project schedule and roadmap using our Atlassian Jira and Confluence tools.

Ultimately you will be accountable to guarantee that clinical trials are conducted efficiently, effectively, and in compliance with all regulatory standards. Your efforts will contribute to the successful development of new drugs, therapies, and medical devices and successful delivery of clinical trials or clinical research.

To be successful in this role, you will need to effectively collaborate with stakeholders at the pharmaceutical, biotechnology, and medical device companies who have chosen Vibrent as the platform for their research. Therefore, this opening requires an experienced Project Manager who can act as a subject matter expert on the successful deployment of SaaS solutions in clinical trial settings.

Vibrent Health is a remote-first organization, and this is a remote position. You will be equipped to work remotely on a team that is fully remote. Candidates in the Fairfax, VA area may utilize office space there and attend meetings face to face. Nationwide candidates must be prepared to attend daily meetings based on EST.

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Project Planning and Management Responsibilities:

Lead the planning, execution, and closure of implementation projects, adhering to project scope, timeline, and budget constraints.

Develop detailed project plans, timelines, and resource allocations to ensure smooth execution of implementation activities and alignment with the client’s goals and regulatory requirements.

Identify and mitigate risks, proactively addressing any issues that may impact project delivery.

Manage all project phase documentation in Atlassian Confluence and Jira: developing and maintaining an overall Initiative Roadmap using Jira Advanced Roadmap, ongoing tracking of project activities and deliverables, management of Jira boards and creation or assigning of tickets for various teams.

Monitor progress of Epics and deliverables, identifying dependencies and risks.

Client Engagement Responsibilities:

Serve as the primary point of contact for clients throughout the implementation process, fostering strong relationships and ensuring clear communication.

Conduct kickoff meetings, discovery sessions, and regular status updates including weekly Risks and Issues calls.

Resolve issues promptly to minimize impacts on Vibrent’s clients’ trial success.

Ensure availability of customer demonstration and training environments.

Provide ongoing support and guidance to clients, addressing inquiries and resolving issues in a timely manner.

Clinical Trial Expertise Responsibilities:

Ensure compliance with local and international regulatory guidelines (such as ICH GCP, FDA, EMA regulations,), overseeing document submissions where needed.

Implement specific quality assurance processes to ensure data integrity and compliance with study protocols.

Cross-Functional Collaboration Responsibilities:

Collaborate with internal teams, including software development, product management, research services, and customer success, to coordinate resources and deliverables.

Coordinate with functional teams to develop Epics and Stories in Jira projects.

Partner with technical teams on creating deployment and release schedules.

Work closely with third-party vendors or partners to integrate external systems and ensure interoperability with our solutions.

Quality Assurance Responsibilities:

Conduct thorough testing and quality assurance activities to validate the functionality and performance of implemented solutions.

Solicit feedback from clients and stakeholders to continuously improve our implementation processes and product offerings.

Required Qualifications:

Minimum 3 years of customer facing Project Manager experience in a SaaS, CTMS, EDC, Patient Recruitment or other Clinical Trials services environment focused on delivering implementations.

Minimum 3 years of Clinical Research experience to include Study Design and Protocols and coordination with vendors of CTMS or other Clinical Trial software solutions.

Strong experience in a Trials Success or Customer Success role with a Clinical Trials software solution company may be accepted for all or part of the required experience.

Strong knowledge of FDA and International Conference of Harmonization and Good Clinical Practices (ICH/GCP) Guidelines.

Demonstrated excellence in verbal and presentation communication skills to all levels of the organization and specifically during customer and stakeholder status calls.

Organized with attention to detail specifically to all the moving parts of the project.

Excellent analytical, logical thinking, and problem-solving skills and provide alternatives and solutions to risks, issues, and roadblocks to senior stakeholders.

Thorough understanding of information technology procedures and practices, functional teams, development environments, as well as its dependencies and challenges.

Strong knowledge of the issues resolved by our product offering from your experience in the Clinical Trials space.

Preferred Qualifications:

Project Management Institute’s (PMI) PMP certification.

Experience using Atlassian JIRA and Confluence Cloud as a project manager.

Integrated Management Office or Project Management Office experience involving multiple cross-functional teams and processes.

Additional Information

When you work at Vibrent, you are surrounded by a diverse group of people who share a passion for achieving excellence and making a lasting impact. Passion, excellence and impact should be rewarded, and we do that-- offering a competitive compensation package that includes over-average 401k match, the benefits you need to prioritize self and family care, and support for your further education and career development.

One of the greatest benefits Vibrent offers is opportunity. At Vibrent, we work with the latest tools and technologies including enterprise mobile apps, fitness sensors, medical devices, cloud computing, machine learning, big data and analytics. We partner with national leaders in healthcare, technology, and research.We create tools that will change and improve healthcare for ourselves and future generations.

Vibrent is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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VibrentHealth

Project Manager, Implementation and Trial Success