Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
As a Senior Business Analyst you will work with product leaders and development teams to build a
deep understanding of customer problems through data driven analysis, translating insights
effectively back to the team, organising work to be done, and contributing towards solutions that
realise customer and business value. You will also contribute towards the development,
implementation and coaching of Product Analysis related methodologies, approaches and tools to
continuously improve the best way to do product at Xero.
What you’ll do
Leverage networks across Xero to understand how the product fits into Xero's strategy, objectives and future
Collate and analyse customer data to inform product planning
Lead the translation of customer problem into actionable user stories for the team
Work with Product Management to manage the backlog to ensure it follows the product roadmap and strategy
Guide the development and tracking of the product against the product's strategy and the annual and quarterly OKR process
Foster collaboration across the product team to ensure an effective launch
Monitor the overall commercial & customer results of the product line, working with other product team members to intervene if required
Lead the monitoring and analysis of product performance
Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
Contribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at Xero
Train, coach and upskill team members to build product practice across Xero
Facilitating sessions and driving recommendations Success looks like
You’re contributing to the development of OKRs
Your work is contributing to team OKRs
You execute work in a timely manner e.g. product analysis, reports, presentations
The backlog is supported with necessary data and analysis
You deliver quality insights and recommendations to support product decision making
You develop quality stories and acceptance criteria which enables customer / business value
You are consistently improving product analysis methodology, tools and team member capabilities
Team members are developing in their skills and use of methods and tools
You demonstrate and amplify Xero’s Values What you’ll bring with you
Critical capabilities
Love customer problems:
Plans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero
Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about
Develops and justifies well thought through MVP/MLP solutions to solve customer problems
Designs and executes experiments to validate solution options with quantitative and qualitative evidence
Look to the future:
Articulates the product’s value and functionality, and identifies the domain it operates in
Applies a product vision and strategy in their own decision making
Seeks diverse ideas for improvement from other teams or parts of the business
Work the Xero way:
Leads the development, adoption and continuous improvement of product prioritization approaches, processes, criteria and techniques
Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
Demonstrate commercial acumen:
Identifies and estimates market / segment size in terms of potential customers
Articulates the product’s success criteria in appropriate forums to support team decision-making
Actively participates in discussions on the commercial, customer and product
implications of a team’s work
Do it together:
Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
Actively collaborates with other functions to drive successful collaboration on products and outcomes
Explore the data:
Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
Teaches others to meaningfully translate information and insights for different stakeholders and audiences
Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights
Experience
Significant experience with agile processes in a software development environment
Experience in analyzing complex data, providing insights and recommendations
Experience solving complex problems using critical thinking skills
Experience supporting or developing business analysis related practice collateral and training
Experience with SaaS product development desired but not a must
Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
Demonstrated experience as a valued team member working within teams to deliver customer /business outcomes
Demonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholders
Demonstrated experience in mentoring, coaching and supporting team members Additional Information
Why Xero
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.