About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
About the role
Zscaler is looking for a Principal Program Manager for the Security & Compliance Customer Trust team who will play a crucial role in ensuring customer understanding and acceptance of our security controls and processes. You will partner with security, compliance, customer success, legal, field and other teams to ensure customers have a trustworthy experience throughout their journey with us. This is a hybrid role in our San Jose, CA HQ.
This is an individual contributor role that will grow into a management position.
What you will do
- Manage the Vulnerability Disclosure Program (VDP) and security assurance governance framework.
- Support customer security reviews from prospects and existing customers.
- Support customer security audits of Zscaler and its products and services.
- Be the primary security and compliance liaison for customers and internal teams.
- Assist Customer Success in maintaining a knowledge base and guide sales teams.
- Assist Legal organization to negotiate security and compliance commitments in contracts and service agreements.
- Assist Compliance team in their evidence gathering journey and supporting periodic audits.
- Track and report on trends in repeated customer asks and points of friction, and work with internal teams to help prioritize and define customer related requirements.
Experience / Skills Required
- 8+ years experience in a similar role with a focus on customer-facing activities in the security and compliance domain.
- 5-7 years of customer facing presentations to ‘C’ level executives as well as technical experts.
- Strong understanding of cybersecurity technologies, SaaS and public cloud.
- Knowledge of various compliance audits and security certifications (SOC2, ISO 27001, FedRAMP, etc.) highly desired.
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
$195,000
—$225,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
