About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
About the Role:We are looking for a seasoned Technical Product Manager (TPM) to help drive Engineering Excellence across our ZPA software and service delivery. This role reports to ZPA’s Sr. Director, Platform Engineering, and offers a unique opportunity to have a significant impact on one of the fastest growing segments of our business.
This role will focus on measuring and driving improvements across high impact initiatives within areas such as Availability & Resiliency, Quality & Security, Standards & Best Practices, and Developer Velocity & Experience. Future opportunities for additional scope include, Cost & Capacity, Latency, facilitating Centers of Excellence, Engineering Training & Events, and Software Lifecycle Optimization.
The ideal candidate has a background in software engineering, quality, operations and project management, with a demonstrated track record of driving change and improvement through collaboration with other leaders. They will be able to identify the highest priority opportunities and lead strategies and programs to measure and drive improvement. The candidate should be equally comfortable directly leading and driving programs, as well as taking on a broader scope and building a team.
The role may be remote but should expect to include occasional travel to the San Jose headquarters.
What you will do:
- Create a working backward strategy for your program to identify and improve key business and operational performance metrics.
- Collaborate with business and engineering leadership to identify the most impactful opportunities for improvement.
- Create KPIs and develop measurement methods that reliably capture the performance of our systems and processes.
- Collaborate with peers and stakeholders to set ambitious and data-driven improvement goals, and drive and track progress with cross-functional leaders.
- Advocate for focused prioritization and improvement through regular leader updates, reporting, scorecards and regular business reviews.
- Effectively advocate with leaders and engineers for standards, best practices, and process improvements.
- Develop necessary documentation / artifacts to provide visibility and accountability in the execution process.
Experience & Skills Required:
- 5+ years of technical program management experience driving high impact programs in an enterprise technology organization.
- Strong organizational skills in driving execution applying agile methodologies using JIRA, Asana, SmartSheet, or similar tools.
- JIRA expertise and ability to maintain polished program materials up-to-date and in a well-organized, centrally accessible location for stakeholders.
- Excellent verbal and written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects.
- Experience in SaaS development and delivery, including software lifecycles, resiliency, quality, best practices.
- Aptitude for driving impact at scale through data, influence and strategy.
- Experience navigating through ambiguity and fast-paced delivery.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
$165,750
—$195,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
