24 7 Monitoring Support Engineer

📋 Description

• Monitor clients’ infrastructure, checking availability and performance of servers and apps on 12
• Proactively guard the health of distributed systems using Nagios, Check MK, Zabbix and Grafana to
• Apply ITIL Incident & Request Management in Jira Service Management / ServiceNow, categorising
• Run scheduled checks (OS, network, databases, cloud resources) and take corrective actions to meet
• Serve as communication bridge between internal squads, external vendors and cloud providers (AWS
• Maintain runbooks and dashboards for real-time platform health visibility and incident trends.

🎯 Requirements

• Very good communication skills and high attention to details
• Willingness to work in a 24/7 rotating shift schedule
• Strong English language skills, both written and spoken
• Proactive attitude, collaborative mindset and customer-service focus
• Ability to stay organized under pressure and adapt to change
• Ability to use AI tools responsibly with structured prompts and critical validation

🎁 Benefits

• Physical Wellbeing: medical benefits, gym support and personalised fitness options
• Work-Life Fusion: flexible arrangements to balance professional and personal life
• Emotional Wellbeing: mental wellbeing support
• Social Wellbeing: community and team events in a hybrid environment