7 CARD - CX End User Assistant

📋 Description

• Manage and resolve user requests via email and chat, providing clear solutions.
• Act as the voice of the company, ensuring a positive journey for users.
• Meet daily performance goals (SLA) while maintaining high CSAT scores.
• Identify recurring issues and report them to leadership to improve processes.
• Promote wellbeing and create a supportive environment for colleagues and users.

🎯 Requirements

• Based in Bucharest (ability to work from the office as required).
• Previous CX or customer support experience.
• Fluent English (speaking and writing) is mandatory.
• Strong written communication, clear and empathetic conveyance of information.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience with high-volume requests.

🎁 Benefits

• Flexible work: hybrid and remote options; model discussed with recruiter.
• Remote option available within Romania for this role; hybrid option out of Bucharest.
• One-time home office setup reimbursement and monthly work allowance.
• Paid time off: minimum 25 days per year plus tenure-based days.
• Parental leave: 100% paid parental leave for new parents.
• Career growth: development roadmap and internal opportunities.