Account Lead

📋 Description

• Manage a portfolio of Stacker customers from onboarding through renewal and expansion.
• Help customers adopt the Stacker platform by connecting product usage, content distribution, and
• Partner with the Value team and internal experts to deliver customer strategies, reporting
• Build strong relationships with day-to-day contacts and senior stakeholders through clear
• Manage customer health, retention, quarterly renewals, and account growth by identifying risks
• Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer

🎯 Requirements

• 4+ years of experience in account management, customer success, or client success for a B2B SaaS
• Experience managing a book of business with responsibility for renewals, retention, expansion, or
• Experience leading value-based retention conversations with multiple stakeholders.
• Demonstrated ability to drive customer adoption, engagement, and value realization.
• Strong relationship-building, communication, organization, prioritization, and project management
• Ability to interpret performance data, develop a point of view, and translate insights into clear

🎁 Benefits

• Equity Program
• Unlimited PTO
• 100% Remote
• 3 Months Paid Parental Leave
• 401(k) Match
• Full Health & Dental Coverage