Account Management Associate, GrabMart at Grab

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Manage a portfolio of existing GrabMart accounts to ensure customer satisfaction and retention.
Conduct regular business reviews with customers to identify opportunities for growth and upselling.
Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently
Collaborate with company partners to resolve customer issues and improve overall customer
Analyze sales data and market trends to identify opportunities for new business and revenue growth.

Experience: At least 3 years in ecommerce, with ability to manage multiple accounts.
Experience researching and generating leads: Logical thinking and a good sense of numbers to
Experience creating detailed action plans tailored to customers' pain points; comfortable with
Experience establishing communication and engagement with prospects; proficient in presentations.
Experience communicating product benefits; ability to engage with prospects in Vietnamese and
Experience balancing multiple sales opportunities.

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