Added
4 days ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

crm account management customer success hospitality upsell

📋 Description

  • Manage a portfolio of Cloudbeds customers and build strong relationships
  • Identify upsell opportunities and minimize churn to grow ACV
  • Serve as the main point of contact for Cloudbeds; escalate urgent tickets
  • Guide customers through their journey with strategic product recommendations
  • Help customers achieve success outcomes and optimize their business
  • Stay updated on hospitality trends and collect product feedback

🎯 Requirements

  • Exceptional communication and relationship-building skills
  • Troubleshoot customer issues and deliver solutions
  • Communicate, present, and influence across all org levels
  • Manage multiple projects with attention to detail
  • Hospitality industry knowledge a plus
  • Experience in account management or customer success

🎁 Benefits

  • Remote First, Remote Always
  • PTO per local labor rules
  • Monthly Wellness Fridays
  • Full Paid Parental Leave
  • Home office stipend by residency
  • Cloudbeds University professional development
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →