Account Manager

📋 Description

• Manage and grow a portfolio of accounts focused on ARR and retention.
• Drive upsell and expansion opportunities within existing customers.
• Own the renewal process, including commercial negotiations and contract management.
• Monitor and improve metrics like GRR, NRR, churn, and product adoption.
• Build relationships with key stakeholders and advise on maximizing value from the platform.
• Proactively identify retention risks and develop mitigation plans to reduce churn.

🎯 Requirements

• Bachelor's degree in Business, Marketing, Economics, or related field.
• Proven ability to grow a portfolio of customer accounts with SaaS upsell.
• Experience driving renewals and minimizing churn in subscription SaaS.
• Strong stakeholder management across multiple levels.
• Data-driven; analyzes performance and drives strategy. CRM exp. (HubSpot, Salesforce).
• Excellent communication, presentation, and negotiation skills.

🎁 Benefits

• Inclusive, diverse environment with equal opportunity and accommodations.
• Collaborative culture focused on growth, curiosity, and innovation.
• Global team exposure and cross-functional collaboration.
• Committed to diversity, equity, and inclusion; CEO Action pledge.