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2 minutes ago
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Full time
Salary
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account management customer success relationship management saas renewals

πŸ“‹ Description

  • Develop 3D relationships with customers to retain and grow the corporate client base.
  • Serve as main point of contact for inbound queries, outbound engagement, renewal discussions.
  • Collaborate with account executives to identify growth opportunities within client accounts.
  • Share client insights with product, marketing, and sales to improve strategy and communications.
  • Act as boots on the ground within each client (floor walks, lunch & learns).
  • Maintain focus on retention and expansion while representing AlphaSense as a trusted business

🎯 Requirements

  • Relationship-driven with Fortune 1000 client experience.
  • Subject matter expert with strong business acumen and process discipline.
  • Energetic, curious, and able to learn quickly.
  • Deep SaaS understanding and client engagement experience in a growth-focused environment.
  • Exceptional oral, written, and presentation skills to engage a range of stakeholders.

🎁 Benefits

  • Base Compensation Range: $96,000 – $120,000 USD.
  • Bonus, equity, and generous benefits program.
  • Equal opportunity employer; commitment to an inclusive work environment.
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