Account Manager, DACH

📋 Description

• Act as strategic lead for a portfolio of enterprise clients from onboarding through renewal and
• Build relationships with customers, including senior/executive stakeholders, to understand goals
• Translate objectives into product strategies, use cases, features, and integrations delivering
• Lead renewal and upsell cycles, demonstrating product capabilities and value to executives.
• Identify, assess, and manage risks across the customer portfolio.
• Identify opportunities for account growth through new capabilities and use cases.

🎯 Requirements

• 3+ years of enterprise account management, customer success, SaaS, or similar experience.
• Fluent German with ability to communicate to DACH customers.
• Proven ability to build deep relationships and influence senior stakeholders.
• Experience managing risks across a portfolio proactively.
• Strong track record in renewals/expansion from start to finish.
• Strong commercial/consultative skills to articulate value and product capabilities.

🎁 Benefits

• Work with an innovative tech platform at global ecommerce scale.
• Exposure to enterprise customers and senior stakeholders in the DACH market.
• Cross-functional environment with CS, Sales, Product, Engineering, Data Science, and Solutions
• High ownership over a strategic portfolio of enterprise accounts.
• Opportunity to contribute to retention, product feedback, and business growth.
• Empathetic, open, curious culture focused on measurable outcomes.