Account Manager, DACH

📋 Description

• Account ownership across a portfolio of enterprise ecommerce customers from onboarding through
• Build trusted relationships with senior stakeholders to understand business goals and success
• Translate objectives into product strategies, use cases, features, and integrations that deliver
• Lead renewals and upsell cycles, demonstrating product capabilities and business value to
• Identify and manage risks across the customer portfolio; address issues proactively.
• Collaborate with Sales, Customer Success, Solutions Engineering, Data Science, Product, and

🎯 Requirements

• 3+ years of experience with large enterprise customers in Account Management, Customer Success
• Fluent German language skills are required, with the ability to communicate confidently with
• Proven ability to build deep relationships with VP-level and C-suite decision-makers.
• Experience identifying, mitigating, and managing customer risks across a portfolio.
• Strong track record of managing complex enterprise renewals and expansions.
• Commercial and consultative skills to articulate product value and business impact.

🎁 Benefits

• Opportunity to work with innovative technology at global ecommerce scale.
• Exposure to sophisticated enterprise customers and senior stakeholders in the DACH market.
• Collaborative, cross-functional environment across CS, Sales, Product, Engineering, Data Science
• High ownership over a strategic portfolio of enterprise accounts.
• Opportunity to contribute to retention, expansion, product feedback, and growth.
• Culture focused on empathy, openness, curiosity, and measurable outcomes.