Account Manager, Higher Education

📋 Description

• Own end-to-end renewal process for assigned accounts and ensure timely execution.
• Lead expansion opportunities and executive engagement to drive revenue growth.
• Manage QBRs to showcase outcomes and align on future goals.
• Coordinate with internal teams on negotiation, contracts, and success plans.
• Develop account strategies to achieve customer success metrics and business outcomes.

🎯 Requirements

• 5+ years of account management experience in a SaaS environment.
• Proven ability to manage a large book of business with multiple accounts and quotas.
• Experience with enterprise-level web-based applications and AI tools.
• Strong ability to develop and execute account strategies aligned with customer goals.
• Exceptional verbal and written communication to lead QBRs and influence stakeholders.
• Skilled at forecasting, risk assessment, and interpreting success metrics.

🎁 Benefits

• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement of up to $4,000 CAD
• Paid days off for SkillsWave-related activities
• Employee wellbeing programs and wellness reimbursement
• Retirement planning and social events