Account Manager Lead - North America - Enterprise

📋 Description

• Lead and develop the Enterprise Account Management team, owning quota, retention, and expansion.
• Act as player-coach: directly manage priority accounts and join key conversations.
• Drive revenue growth; champion cross-sells and expansion with rigor.
• Lead post-sales and renewal cycles; unblock issues, drive adoption, identify expansion.
• Set strategic direction for the post-sales playbook and segmentation.
• Design repeatable playbooks for renewals, upsells, and adoption; embed AI and automation.

🎯 Requirements

• 8+ years in Account Management or Customer Success in SaaS, enterprise focus.
• Proven track record of owning/exceeding revenue targets with expansion mindset.
• 3+ years direct people leadership, coaching and enablement.
• Deep AI fluency; uses AI tools in daily workflow and understands AI agents.
• Strong player-coach mindset; manage key accounts while leading others.
• Renewal/expansion/NRR success; post-sales expertise.

🎁 Benefits

• Innovative culture and opportunity to shape the trajectory of AI.
• Growth paths with opportunities to drive impact beyond your role.
• Learning & development stipend.
• Annual discretionary social travel stipend.
• Annual company offsite at a new location.
• Monthly co-working stipend for remote workers.