Account Manager - North America - Corporate Segment

📋 Description

• Own the full commercial relationship and customer success for a book of 100–200 corporate accounts.
• Drive net revenue retention (NRR), renewals, and cross-sell across ElevenLabs products.
• Build systems, playbooks, and scalable motions to operate at scale.
• Advise on agent design, voice customization, and integrations; use data to spot friction.
• Partner with high-growth accounts to deliver value and renew with conviction.
• On the ground with customers, advise on product usage and value realization.

🎯 Requirements

• Minimum 2 years in Account Management or Customer Success in B2B SaaS, DevTools, or AI/ML.
• Track record of owning commercial outcomes: quota, renewals, cross-sell, expansion.
• Comfort with high-volume books and a systems mindset; build playbooks and repeatable motions.
• Hands-on familiarity with AI concepts, API integrations, and SDKs; able to discuss with developers.
• Experience using product usage data to spot health signals and expansion opportunities; mitigate churn.
• Strong communicator who can move between founders, technical leads, and procurement.
• Preferred: Experience in voice AI, audio AI, or conversational AI.
• Preferred: Experience selling or expanding into multiple products within a platform.

🎁 Benefits

• Innovative culture: shape the trajectory of AI.
• Growth paths: dynamic team with opportunities to drive impact.
• Learning & development: discretionary stipend.
• Social travel: annual discretionary stipend.
• Annual company offsite: past locations include Croatia and Italy.
• Co-working: monthly stipend if you’re not located near hubs.