Account Manager - North America - Enterprise Segment

📋 Description

• Own full commercial relationships for 25–50 enterprise accounts
• Drive renewals, expansion, and cross-sell across ElevenLabs products
• Build executive relationships and success plans for large customers
• Advise on agent design, voice customization, integrations, and data usage
• Maintain NRR ownership and renewals across the book
• Collaborate with product/engineering to remove friction and add value; Remote-first (ET/CT/MT/PT)

🎯 Requirements

• 5 to 7 years of Account Management or Customer Success in B2B SaaS/AI
• Own revenue outcomes end-to-end - quota, retention, and expansion
• Navigate deals where champion and economic buyer aren’t aligned
• Hold technical conversations with developers; APIs and SDKs
• Use product data to spot health signals and expansion opportunities
• Present to a C-suite and close with procurement
• Preferred: experience in voice AI or multi-product platform sales

🎁 Benefits

• Innovative culture and opportunity to shape the AI trajectory
• Growth paths beyond your immediate role
• Learning & development stipend
• Social travel stipend to meet colleagues
• Annual company offsite; coworking stipend