Account Manager (Renewals)

📋 Description

• Own a high-volume portfolio - manage renewals, upsells, and day-to-day relationships across a large
• Run the renewal pipeline - track upcoming renewals, forecast accurately, and close on time.
• Negotiate commercial terms - discuss pricing, discounts, and contract length, especially on
• Spot and close expansion opportunities - upgrade plans or add frameworks like SOC 2 to ISO 27001
• Monitor invoice and payment health; intervene on failed payments before churn.
• Use CRM workflows and playbooks to manage volume efficiently and coordinate with cross-functional

🎯 Requirements

• Experience: 3-4 years in account management, customer success, renewals, or sales, SaaS preferred.
• Education: Bachelor's preferred; equivalent practical experience acceptable.
• Skills: Confident negotiator; strong organization; comfortable with CRM and sales tools; concise
• Personal: Resilient, curious about security/compliance (SOC 2, ISO 27001), proactive in flagging

🎁 Benefits

• Remote-first culture with flexible work locations.
• Co-working allowance; learning stipend of USD 1,000 annually.
• Unlimited leave policy; health and life insurance. Workspace setup stipend in INR where applicable.