Account Manager - Toronto

📋 Description

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value
• Monitor customer health using usage analytics, telemetry, and business insights to identify and
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth
• Maintain strong product knowledge and deliver consultative guidance to drive configuration

🎯 Requirements

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

🎁 Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Paid vacation and holidays