Account Operations Manager

📋 Description

• Own operational layer of client relationships in post-sales
• Manage scheduling, coordination, and documentation across accounts
• Monitor health signals and surface risks early
• Support QBR logistics and renewal planning with the team
• Maintain CRM hygiene and accurate account runbooks
• Coordinate cross-functionally to keep the account team aligned

🎯 Requirements

• 2+ years in Client Success/Account Mgmt or post-sales in SaaS
• Strong CRM discipline and documentation habits
• Excellent organizational and multi-account management skills
• Clear, professional client communication and recap writing
• Ability to spot health signals and escalate appropriately

🎁 Benefits

• Hybrid role with some on-site in Indianapolis north side
• Remote/virtual for non-local candidates with possible travel
• USA work authorization required
• Opportunity to work with a fast-growing enterprise AI company