Account Resolution Specialist

📋 Description

• Contact delinquent account holders by phone or written to collect payment.
• Balance professionalism with timely payments; use strong communication and negotiation.
• Contact accounts, request payment to bring current; follow up on payment plans.
• Prepare late notices, review documents, and establish alternative payment plans.
• Document collection activities and monitor progress on plans.
• May recommend charge-offs when appropriate.

🎯 Requirements

• Computer literacy and ability to learn new systems.
• Ability to use a variety of office equipment.
• Good communication skills, verbally and in writing.
• Maintain professionalism and composure during challenging conversations.
• Patience and ability to manage stress.
• Skilled in negotiation.

🎁 Benefits

• 21-23/hr base pay plus commission potentials based on collections performance.
• 25% Rent Discount at AIR communities.
• Medical, dental, vision; life insurance; HSA/FSA; disability.
• 401(k) plan with employer matching up to 6%.
• PTO including vacation, sick time, and 14 holidays.
• Paid parental leave up to 16 weeks.