Account Resolution Specialist

📋 Description

• The entry level Account Resolution Specialist is part of our Shared Service Center team, located in
• Balance professionalism with ensuring timely payments; you’ll negotiate and communicate with
• Contact delinquent account holders by phone or writing and request payment to bring accounts
• Prepare late notices, process legal filings, collect rentals, review warrants, conduct evictions
• Follow up on established payment plans and document collection activities; may recommend

🎯 Requirements

• Computer literacy and ability to learn new systems.
• Capacity to use various office equipment.
• Excellent verbal and written communication skills.
• Maintain professionalism and composure during challenging conversations.
• Remain patient and manage stress; skilled in negotiation.

🎁 Benefits

• Pay: $21-$23/hr base, plus commission potential based on collections.
• 25% Rent Discount at AIR communities.
• Medical, dental, vision, life insurance; HSA/FSA; short/long-term disability.
• 401(k) plan with employer matching up to 6%.
• Paid time off: vacation, sick, 14 holidays; paid parental leave up to 16 weeks.
• Tuition assistance and 100% reimbursement for job-related certs/licenses.