Activation Specialist, San Francisco

📋 Description

• Own customer onboarding from kickoff through early activation milestones, incl admin setup, SDK
• Guide customers through core LangSmith setup and production readiness topics: security, org design
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and
• Help customers build their first evaluation workflows and debug production traces independently.
• Route customers to resources and turn onboarding questions into runbooks, docs, and repeatable
• Surface customer friction to Product/Engineering and track activation metrics like time to first

🎯 Requirements

• 2–4 years in a customer-facing role (support, CS, onboarding, etc.).
• Strong desire to work with customers and build trust.
• Excellent organization and follow-through with cross-team alignment.
• Proactive, industrious approach to learning tools and solving problems.
• Clear, friendly written and verbal communication.
• Curiosity about technology and AI; willing to learn technical concepts on the job.

🎁 Benefits

• Medical, dental, and vision coverage.
• Flexible vacation policy.
• 401(k) plan.
• Meals on in-office days in the US.