Handle enquiries and job setup in ServiceM8; triage inbox and forward to create jobs
Verify new enquiries against client records to avoid duplicates
Gather photos and questions needed for quoting
Manage invoicing queue (oldest first) and confirm work done with on-site hours
Record attendees and on-site hours; apply correct charges and job category
Chase overdue invoices and process cash/cheque banking

🎯 Requirements

3+ years in virtual assistant, executive assistant, or operations/administration
Available to work full-time during Australian business hours (8:00am–4:00pm AEST)
Process-driven with strong documentation habits
Highly organized and attentive to detail with money handling discipline
Assertive but collaborative with strong written English
Experience with Claude is highly desirable; prior operations/support background preferred

🎁 Benefits

Temp to permanent engagement via two-week training blocks; competency-based progression

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