Advanced Support Engineer I

📋 Description

• Escalated customer cases, delivering technical and case management.
• Diagnose, troubleshoot advanced issues across Delinea products.
• Collaborate with engineering/product to identify root causes.
• Repair trust with professional, empathetic handling of escalations.
• Understand product features and OS interactions for debugging.
• Document findings and share best practices to prevent issues.

🎯 Requirements

• Enterprise-level customer support or advanced troubleshooting experience.
• Strong case management and multi-case prioritization.
• Ability to work with difficult customers while rebuilding trust.
• Networking knowledge: TCP/IP, DNS, routing, firewalls.
• OS knowledge: Linux/Unix/Windows in various environments.
• Code debugging basics to analyze product functionality.

🎁 Benefits

• Competitive salaries with a bonus program.
• Healthcare, retirement matching, life insurance.
• Employee assistance program and paid time off.
• Equal opportunity employer; inclusive, diverse culture.
• Global team with opportunities for growth and learning.