AI Communications Quality Specialist

📋 Description

• Review AI-generated patient messages for accuracy and professionalism.
• Refine AI responses for warmth, empathy, and cultural relevance (US audience).
• Handle complex conversations and escalate when needed.
• Provide routine patient updates and reminders with proper timing.
• Coordinate with healthcare teams for escalation and context.
• Create and maintain patient-facing resources and docs.

🎯 Requirements

• 6 months to 1 year in US healthcare preferred; EHR experience is a plus.
• Strong written and verbal English communication.
• Empathetic with good judgment for sensitive conversations.
• Attention to detail and organization for high-volume work.
• Comfort with AI-generated content and digital platforms.
• Proficient with Microsoft Office (Outlook/Word); Excel not required.

🎁 Benefits

• Fully remote position based in South Africa.
• Schedule aligned to US Eastern Time.
• Long-term growth within AI-enabled healthcare communications.
• Potential for career progression into quality-control leadership.
• Exposure to AI, healthcare operations, and patient communications.
• Experience across multiple digital platforms and evolving workflows.