AI Onboarding and Ops Manager

📋 Description

• Take every new customer from kickoff through go-live and into real day-to-day adoption
• Map a contractor's existing processes (bidding, project management, field, finance) and rebuild
• Use AI to automate the onboarding and support motion itself, so it scales without scaling headcount
• Lead onboarding and training sessions for very different audiences, from company owners to field
• Build a library of reusable onboarding assets and keep sharpening them with AI
• Turn what you learn on the ground into clear PRDs that shape what product and engineering build next

🎯 Requirements

• 3–5 years in onboarding, implementation, or customer success at a SaaS company
• You use AI tools hands-on every day to move faster, not occasionally, this is the core of the job
• A real track record of building or fixing onboarding processes, not just executing someone else's
• Comfort running several client relationships in parallel without dropping the ball
• Documentation and configuration work that's client-ready without a second person cleaning it up
• Confident leading calls and training across very different stakeholder types

🎁 Benefits