AI Operations Manager

📋 Description

• Own the operational layer across B2C products, improving execution and scalability with AI.
• Partner with Product, R&D, Legal, and leadership to drive operational efficiency and automation.
• Manage outsourced support, define KPIs, and drive customer experience improvements.
• Build AI copilots, prompt libraries, AI workflows, and no-code automations for support and ops.
• Oversee AI tool adoption, vendors, subscriptions, and playbooks with KPI/ROI tracking.

🎯 Requirements

• 3+ years in Operations, Product Operations, Business Operations, Support Operations, or similar
• Hands-on experience with AI tools, prompt engineering, workflow automation, and no-code/low-code
• Strong analytical, process-oriented, and stakeholder-management abilities.
• Curiosity for exploring new AI tools and improving operations.
• Experience managing outsourced support teams or service providers is a plus.

🎁 Benefits

• Competitive compensation and comprehensive benefits.
• Smart, collaborative work environment with growth opportunities.
• Office in Prague with modern facilities and team events.
• Equity programs and career development opportunities.