AI Support Engineer - Singapore

📋 Description

• Interact with customers via tickets and Slack to resolve issues.
• Serve as an expert on OpenAI products and usage.
• Partner with engineering and product teams to fix complex problems.
• Build tooling using scripting and AI to automate tasks.
• Help scale the support org with learnings across teams.
• Foster a collaborative, high-impact User Operations culture.

🎯 Requirements

• 8+ years in user operations or tech support.
• Comfort with OpenAI tech (Codex, ChatGPT, API) for automation.
• Expert SaaS troubleshooting and fast tech grasp.
• Strong root-cause analysis and process improvements.
• Excellent problem solvers and clear communicators of complex issues.
• Thrives in ambiguity and cross-functional work.

🎁 Benefits

• Hybrid work model: 3 days in office per week.
• Relocation assistance for new employees.
• Resume and interview conducted in English.