AI Support Engineer - Toronto

📋 Description

• Work with customers via tickets and live calls to troubleshoot high-impact issues.
• Provide end-to-end guidance on complex API failures, integrations, auth errors, and production
• Act as a trusted expert on OpenAI products and platform.
• Escalate and collaborate with Engineering to prevent recurring problems and automate workflows.
• Share learnings to scale support solutions with Product and GTM teams.
• Identify automation opportunities to improve efficiency and reduce manual effort.

🎯 Requirements

• 8+ years in User Operations, Engineering, or similar technical roles.
• Experience scripting with Python or similar to automate tasks and integrate tools.
• Strong SaaS troubleshooting skills and ability to rapidly grasp new tech.
• Excellent enterprise communication and calm under high-stakes incidents.
• Proven ability to build relationships with customers and cross-functional partners.
• Strong critical thinking; able to explain complex issues clearly.

🎁 Benefits

• OpenAI is an equal opportunity employer.
• Background checks and accommodations available on request.
• Information security and privacy policies available in posting.