AI Support Operations Specialist

📋 Description

• Role at intersection of customer care, automation, and ops
• Configure and optimize Zendesk AI features to improve CX
• Enhance AI tools to be accurate, ethical, and human-centric
• Bridge CX Ops, IT, and data teams with AI-enabled workflows

🎯 Requirements

• 2–4 years in customer support, technical ops, or AI tooling
• Hands-on Zendesk AI features (Answer Bot, Agent Assist, Intelligent Triage)
• Understanding of Zendesk macros, triggers, automation
• Comfort with data dashboards and turning metrics into actions
• Strong communicator bridging tech tools and humans
• Curious mindset with bias toward learning and experimentation

🎁 Benefits

• Growth and continuous learning culture
• Ego-free cross-functional collaboration
• Ownership, accountability, and impact-focused work
• Purpose-driven environment with meaningful recognition
• Flexible work styles and supportive rewards