Amazon Connect and Agentic AI Specialist, Senior Principal Consultant

📋 Description

• Lead AI discovery and use case design workshops with business and tech stakeholders in
• Define architectures leveraging Amazon Connect AI, LLMs, agentic AI patterns, knowledge sources
• Evaluate data landscape, content quality, security constraints, and readiness for
• Develop an Agentic AI roadmap with feasibility, effort, impact, and governance considerations.
• Design AI-enabled customer and colleague experiences, including intent handling, confidence
• Collaborate with Amazon Connect platform specialists to translate AI designs into contact flows

🎯 Requirements

• Hands-on expertise with large language models, agentic AI patterns, prompt/response design
• Experience designing GenAI/agentic AI capabilities for contact center, customer service, employee
• Working knowledge of Amazon Connect capabilities including contact flows, Agent Workspace, Contact
• Experience evaluating knowledge sources and enterprise data readiness for RAG-enabled use cases
• Ability to translate ambiguous business opportunities into structured AI use cases, feasibility
• Understanding of CX design concepts like self-service containment, authentication tolerance

🎁 Benefits

• Competitive compensation with annual incentive eligibility.
• Benefits include medical, dental, vision; tax-advantaged health accounts; financial and income