Analista de Customer Service Pl

📋 Description

• Manage end-to-end order flow from Order to Delivery
• Schedule/allocate orders by region to meet demand and optimize costs
• Monitor KPIs: OTIF, CSL/CXSL, costs, volume, aging
• Prevent stock issues at POS by coordinating with teams
• Track aging orders and support resolution efforts
• Interface between Commercial, Planning, Operations, Procurement, and Finance

🎯 Requirements

• Bachelor’s degree in Administration, Engineering, Logistics, Supply Chain or related
• Experience in Supply Chain, Customer Service, logistics, planning, or related
• Experience coordinating orders across multiple internal teams
• Understanding of Order to Delivery and Order Fulfillment
• Knowledge of supply chain ops: planning, distribution, customer service
• Experience analyzing service level indicators (OTIF, performance metrics)

🎁 Benefits

• Flexible benefits program
• Medical, dental, life insurance
• Private pension plan, PLR; Wellhub, gym access
• On-site restaurant support, food allowance, product discounts
• Reimbursement, parking benefits, wellness programs
• Leave programs for families, pet health plan