Analista de Operações de Beneficios Pleno

📋 Description

• Support employees and HR teams with guidance on benefits, eligibility, usage rules, and requests.
• Process enrollment changes across health, dental, and pharmacy provider portals.
• Maintain accurate employee benefit records and keep information up to date.
• Act as liaison between employees, HR, providers, and internal stakeholders.
• Investigate and resolve questions about plan eligibility, enrollment, and utilization rules.
• Maintain controls and records to ensure timely and accurate processing.

🎯 Requirements

• Bachelor’s degree in Business Admin, HR, Finance, or related field.
• Experience in customer service or employee-facing operations in high-volume environments.
• Practical knowledge of ANS regulations for health and dental plans.
• Experience processing enrollment changes via health, dental, and pharmacy portals.
• Experience with corporate benefits administration is valuable.
• Proficiency with Microsoft Office; intermediate Excel skills.

🎁 Benefits

• Hybrid work model blending remote flexibility with in-office collaboration.
• Opportunities for professional development and career growth.
• Supportive leadership and collaborative environment.
• Exposure to benefits administration and HR operations for large populations.
• Opportunities to improve processes and employee experience.
• Inclusive, diverse workplace culture with flexible collaboration and development.