Analista de Sistemas PL

📋 Description

• Monitor incidents and service requests through ITSM platforms (ServiceNow or similar).
• Ensure tickets are categorized, prioritized, and assigned to resolution teams.
• Track progress, follow up on actions, and close per SLAs.
• Support crisis management activities and War Rooms with clear stakeholder communication.
• Prepare performance reports, KPI dashboards, and incident trend analyses.
• Maintain IT governance and ITIL adherence; identify process improvements.

🎯 Requirements

• Bachelor’s in IT, CS, or related field (in progress or completed).
• Experience with IT governance and service management.
• Strong ITIL knowledge; ITIL Foundation cert desirable.
• Experience with ServiceNow or similar tools.
• Proficiency with Excel and Power BI for reporting/analysis.
• Advanced/fluent English; Spanish a plus.

🎁 Benefits

• 100% remote work model.
• Full-time employment.
• Occasional availability for critical incident situations.
• Opportunity to collaborate with international teams.
• Growth opportunities in IT governance, ITSM, and operations.
• Inclusive, diverse, collaborative, and innovative culture.