Analista de Suporte ao Cliente

📋 Description

• Provide responsive and high-quality customer support through written channels, primarily email and
• Investigate customer concerns, identify solutions, and ensure issues are resolved within expected
• Record and monitor customer interactions with clear documentation and case follow-through.
• Ensure customers receive timely updates and appropriate follow-up throughout the support process.
• Collect customer feedback and communicate insights to Product and internal teams.
• Contribute to continuous improvements in support processes, workflows, and service quality.

🎯 Requirements

• Previous professional experience in customer support or customer service, preferably in a digital
• Familiarity with CSAT, TMA (Average Handling Time), and TME (Average Waiting Time) metrics.
• Experience using customer service platforms such as Zendesk, Movidesk, Blip, HubSpot, or similar
• Strong written communication skills, ability to explain solutions clearly, professionally, and
• Customer-oriented mindset with genuine interest in understanding customer needs and resolving
• Strong organization and attention to detail when managing multiple conversations, requests, and

🎁 Benefits

• 100% remote work within Brazil.
• Meal and food allowance: R$1,200/month.
• R$500 onboarding allowance for home-office equipment and setup.
• Health insurance with comprehensive plan; no copayment/deductions for primary employee.
• Dental insurance.
• Life insurance.