Analista de Suporte Técnico

📋 Description

• Provide technical support to customers through phone, email, chat, and support portal channels.
• Understand customer needs, technical questions, and reported issues, assessing their potential
• Diagnose technical problems and proactively contribute to identifying appropriate solutions.
• Monitor support tickets throughout their lifecycle, ensuring timely follow-up and prioritizing
• Investigate inconsistencies and technical incidents, identifying potential root causes and
• Collaborate with internal technical teams and customers to clarify issues, troubleshoot systems

🎯 Requirements

• At least 1 year of experience providing technical support to users, customers, or software systems.
• Basic to intermediate knowledge of Microsoft operating systems.
• Basic to intermediate knowledge of computer networks and cloud environments.
• Basic knowledge of database management systems.
• Strong troubleshooting and analytical skills, with the ability to investigate problems and identify
• Good communication and customer-service skills, with the ability to explain technical topics

🎁 Benefits

• 100% remote work model.
• Meal and food allowance.
• Health insurance with 50% paid by the company and 50% by the employee.
• Dental insurance with 50% paid by the company and 50% by the employee.
• Home-office allowance.
• Day off during your birthday month.