Analista de Suporte Técnico | Aplicações Sr

📋 Description

• Perform initial technical analysis of incidents escalated by Support
• Investigate application problems via logs, errors, and behavior
• Assess incident severity, priority, and SLA requirements
• Route incidents to Engineering with clear context
• Monitor progress to meet deadlines and SLAs
• Communicate between Support and Engineering during lifecycle

🎯 Requirements

• Experience in Technical/Application Support or Service Desk
• Ability to interpret logs and technical information
• Basic programming knowledge and query familiarity
• Experience managing tickets, priorities, incidents, SLAs
• Strong organization and multi-incident handling
• Excellent communication; English advanced; Spanish a plus

🎁 Benefits

• VR/VA food and meal allowance
• Education allowance
• AMIL health insurance with coparticipation
• AMIL dental insurance without coparticipation
• Partnerships for courses with FEI, FIAP, FGV
• Private English teacher partnership