Provide Level 2 functional support for eBIS, LabPM and reporting solutions.
Analyze issues, perform root-cause investigations, coordinate with technical teams.
Advise business on configuration, maintenance, and best practices.
Support user adoption and data quality and process compliance.
Plan and execute functional testing for projects, deployments, releases.
Drive continuous improvement for testing activities.

🎯 Requirements

SQL (query writing, data analysis, troubleshooting)
Data validation, reconciliation and root-cause analysis
Understanding of relational databases and data models
Functional testing and test case management
Ticketing and service management tools (ServiceNow, Jira)
Translate business requirements into functional specs

🎁 Benefits

Knowledge management and user enablement materials
Training delivery and onboarding support
Knowledge sharing and user self-sufficiency

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