Analyst – Society Support: Journal Subscription Management

📋 Description

• Manage journal subscription services for hundreds of society arrangements and members.
• Combine customer service, administration, payment processing, data management, and query resolution.
• Collaborate with editorial, fulfilment, and other teams to maintain accurate member and
• Support invoicing, renewals, online access, claims, and member communications within SLAs.
• Contribute across functions to improve operational efficiency and service quality.

🎯 Requirements

• Customer service, administration, subscription management, or similar experience.
• Graduate or postgraduate qualification with relevant business experience.
• Strong written and verbal communication skills.
• Attention to detail with payments, records, invoices, and subscriptions.
• Excellent organizational and time-management abilities; able to meet deadlines.
• Ability to work under pressure, teamwork, initiative, and numeracy with payments.

🎁 Benefits

• Hybrid working: Flexible working arrangements within an inclusive environment.
• Professional development: Opportunities to build expertise across customer service and subscription
• Cross-functional exposure: Work across different operational areas.
• Inclusive culture: Commitment to diversity, equity, and belonging.
• Flexible approach: Support for flexible working arrangements where appropriate.
• Meaningful work: Contribute to reliable delivery of journal subscriptions and access to research.