Support and continuously improve tooling ecosystem for Safety, Privacy, Trust & Safety, and
Work at intersection of operations and technology to scale tooling and workflows for global vendor
Build and maintain agent tooling, support changes, and deliver service to internal stakeholders.

🎯 Requirements

3+ years in tools and systems administration or application support with end-user/agent-focused
2+ years with CRM, IVR, LMS, Knowledge Management, or customer support platforms (e.g., Zendesk
2+ years managing third-party tools and API-based workflows.
Ability to use data to identify opportunities and drive process improvements.
Experience communicating technical information to technical and non-technical partners.
Experience with automation or AI-assisted tools to streamline workflows and improve efficiency.

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